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CONCIERGE

Position Summary: Greets residents and visitors, answers the telephone and responds to both routine inquiries and emergencies, relays calls to the proper department and performs a variety of related clerical duties. This position reports to the Business Office Manager/Executive Director.



Essential Functions:



  • Attends work as scheduled and follow community?s call-off procedures.

  • Greets residents and provides general assistance to visitors, prospective residents, and families.

  • Uses proper telephone skills.

  • Ensures safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.

  • Ensures concerns are documented and reported appropriately.

  • Maintains visitor sign in/out book and completes maintenance request work orders.

  • Completes daily opening/closing procedures.

  • Maintains emergency contact information.

  • Receives packages, plants, etc. and delivers/holds as requested.

  • Informs supervisor of any resident issues or concerns.




Non-Essential Functions
:



  • Attends all required training, in-service, and staff meetings.

  • Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.

  • Maintains a positive and professional demeanor toward residents, visitors, families, and co-workers.

  • Adheres to all policies and procedures of Spring Hills, LLC.

  • Performs other duties as assigned.





Concierge

Experience and Education::
High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience


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